General

Can I  see who is in the top ten?

Yes! In fact, you can now view the Top 20 members in the ‘League Members’ section on the League’s home page. From there, you can also view the newest members of the League or search or a specific member.

Where do I report a League match?

To report a League match, simply  provide the information in the ‘Report a Loss’ module. If you are logged in, you only have to enter your opponent’s username.

How do I issue a formal challenge?

You can issue a formal challenge by logging in and  just click the “Formal Challenge” button and enter the information into the form.

Where are the rules?

You can access the League’s rules by clicking on the ‘League Rules’ link in the Welcome box on the League’s home page.

How can I find another member's profile?

To view another member’s profile, go to the Search box in the upper-right corner of the League’s page and type the member’s username. Please be sure ‘Players’ is selected in the drop-down menu, then click ‘Go!’

Alternately, you can type the member’s username into the ‘Search for Players” box in the ‘League Members’ section on the League’s home page. This will open a new tab in the box with the results of your search, without requiring you to navigate aware from the page.

Account

Can I  redeem my LadderBux?

Absolutely!

How can I view my rank?

You can check your current rank by viewing your profile on the ‘MyAccount’ tab.

Do I have to log into the League page?

You will still be able to view certain information, such as standings or player profiles without logging in. However, you will have to log in before to use certain features, such as Quick Register for Tournaments, Report Loss, or Edit My Profile.

How do I withdraw from a League?

To withdraw from a League, simply log in and click on the ‘MyAccount’ tab. In the upper left corner of the page, there will be a box labeled ‘My Options.’ The Withdraw link is in that box.

If you are a Gold member, the Withdraw link will not appear. This will prevent you from accidentally losing your Gold account by withdrawing. If you need assistance with leaving a League or transferring your Gold Membership, you can contact Premium Support from the ‘Support’ tab.

If you are a Platinum or Diamond member, and your membership is only on one League, the Withdraw link will not appear for you. This will prevent you from accidentally losing your premium account by withdrawing. If you need assistance with leaving a League or adding your membership to another account, you can contact Premium Support from the ‘Support’ tab.

How do I upload an avatar?

You can upload an avatar to your profile by visiting the ‘MyAccount’ tab. Click the ‘Edit Avatar’ button, and then choose ‘Browse’ to select an image from your computer.

Support

How do I contact the Admin team?

You can contact the Admin team for your League by going to the ‘Support’ tab and choosing ‘Contact Admin’ on the sub-menu.

How do I contact MyLeague?

If you need assistance with your premium membership, you can contact MyLeague by going to the ‘Support’ tab and choosing ‘Premium Support’ on the sub-menu.

How do I get help?

If you need assistance with League-related problems, you contact the Admin team for your League by going to the 'Support' tab and choosing 'Contact Admin' on the sub-menu

If you need assistance with your premium membership, you can contact MyLeague by going to the 'Support' tab and choosing 'Premium Support' on the sub-menu.

Tournaments

How are tournaments impacted?

Tournament pages have not been redesigned at this time. While we do hope to eventually give the tournament pages some updating, we're trying to tackle one project at a time. When you go to a tournament link, your tournament page will load in its own window, and will look the same as it always has.

What happened to tourney jump?

Tourney Jump has been integrated into our search box. Simply type the jump number into the search box in the upper-right corner, then choose ‘Tourneys’ from the drop-down menu and click ‘Go!’ The search box is accessible from each tab so there’s no need to click around to find it!

Where is the tournament calendar?

The main League page now has a tourney calendar for navigation purposes. Simply use either the "Today" or "Tourney Calendar" tabs to choose which view you want.

There's also an expanded Tourney Calendar on the "Tournaments" tab. This will let you search tournaments based on specific criteria (such as tournament type, entry fee, and time).

Can I view the tournaments I'm registered for?

To view which tournaments you are registered in, simple click the ‘MyAccount’ tab and scroll down to the ‘My Tournaments’ section. You will see a list of all the tournaments in which you are currently registered.

How do I apply to be a tournament director now?

The TD application link can be found on the 'Tournaments' tab in the sub-menu at the top of the page and /or on right hand side TDApplication button.

Premium Memberships and Features

Where are my bars and stars?

These are currently located in the standings next to your name. They will eventually be added to your profile page as well!

Where do I find my premium membership tools?

These can all be located on the 'MyAccount' tab. Most of them are located on the upper-left corner of the page, in the box labeled ‘My Options.’ Certain other tools have been moved. The most notable of these are:

Gift LadderBux – From the 'MyAccount' tab, click on ‘LadderBux.’ Gifting History and LadderBux Gifting are located at the bottom of that page. Disable Ads – This can be found on the 'MyAccount' tab, in the ‘My Preferences’ box on the left side of the page. Under ‘Display Ads,’ simply click ‘Off,’ and the ads should disappear. Edit Profile – If you go to the 'MyAccount' tab, you can edit various profile fields directly from the page. Just click the ‘Edit’ link next to what you want to change.

Can I remove the ads?

Platinum and Diamond members can disable most ads on our site. To do so, go to the ‘MyAccount’ tab and look for ‘My Preferences’. From there, you will find an option labeled ‘Display Ads’. Click ‘Off’ and most ads on the site will be hidden.

Where is Live Support for Diamond members?

The Live Support module for Diamond members is located on all tabs. Just look for the box that says ‘Live Support.’

Where is my tournament player card?

Medals and ribbons that were once viewable on your tournament player card are now viewable in the ‘My Awards’ section on the ‘MyAccount’ tab.